Job Description

Wealth Management Client Associate / Financial Advisor Support

Location: Northbrook, IL
Compensation: $32.00 – $50.00 per hour + Team Performance Bonus + Full Benefits 
No relocation / No Sponsorship 

Are you a highly motivated and client-focused individual with a strong understanding of investment products? We're seeking a Wealth Management Client Associate to provide exceptional service and operational support to our Financial Advisors (FAs) and their clients. If you're a proactive problem-solver who thrives in a fast-paced environment and possesses the required FINRA licenses, we encourage you to apply!

In this role, you'll be the primary point of contact for client service needs, ensuring a seamless and positive experience. You'll play a crucial part in supporting our enterprise strategic objectives, upholding operational excellence, and advocating for our clients.

Responsibilities:

• Deliver outstanding client service by educating clients on all banking services and offerings.
• Ensure the timeliness, accuracy, and completeness of client materials and meticulously follow up on all client and FA requests.
• Assist in aligning practices with bank policies and procedures to support operational excellence , protect clients, and manage risk effectively.
• Identify opportunities to deepen and maintain client relationships by promoting banking offerings and integrating them into day-to-day practices, while communicating insights to the FA.
• Support daily team activities, including covering roles during absences or peak seasons, always leading with a client-first mindset .

Required Qualifications:

• MUST HAVE active FINRA SIE, Series 7, and 63/65 or 66 licenses.
• Must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support.
• SAFE Act Registration and ADV-2B required.
• Maintain at least one firm-approved designation.
• Advanced industry knowledge and understanding of investment products.

Desired Qualifications:

• Energetic, self-motivated, coachable, and flexible in thought.
• Enjoys a fast-paced environment with evolving responsibilities.
• Detail-oriented with a commitment to client experience excellence .
• Invested in personal development.
• Ability to work quickly to fulfill client needs and deliver complex solutions.
• Comfortable with frequent communication and exercising an abundance of discretion with sensitive information.
• Experience with Microsoft Word, Excel, and PowerPoint; Salesforce experience is a plus.
• Strong verbal and written communication skills.
• Industry experience.
• Strong leadership abilities.
• Strong analytical skills with the ability to identify trends, root causes, and effects, and implement improved processes to increase growth and mitigate risk.

Key Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

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