Job Description

Technical Writer DITA (Remote)

We are looking for a Technical Writer for a large, global B2B Software company. In this role, you will analyze existing documentation to determine usability, identify inconsistencies, and recommend and make improvements to ensure consistent formatting, language, and style. You will research, write, and ensure the accuracy of documentation for internal users supporting, developing, or operating the ServiceNow Platform.

This is a 5-month project (extension possible), 40 hours per week remote role in the US.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

• Aid in the creation of consistent, cohesive content.
• Help maintain standards and processes that support internal article creation.
• Analyze existing documentation to determine usability, identify inconsistencies, and recommend and make improvements to ensure consistent formatting, language, and style.
• Coordinate the review and approval of content by SMEs.
• Continuously improve documentation by responding to and incorporating feedback from internal users.
• Research, write, and ensure the accuracy of documentation for internal users supporting, developing, or operating the ServiceNow Platform.
• Gather source content from subject matter experts to create highly technical process documentation, troubleshooting guides, and system architecture references.

Requirements:

• 6+ years of experience creating and refining highly technical content, with expertise in DITA authoring, process documentation, and supporting ServiceNow platform initiatives.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to track content, set targets for milestones, and adhere to deadlines.
• Ability to evaluate an audience and effectively write documentation with the appropriate level of detail.
• Ability to learn highly technical processes quickly using effective interviewing techniques and reviewing of source content in a variety of forms.
• Experience synthesizing information gathered from multiple departments and business units.
• Experience authoring in DITA.
• Ability to obtain information through research, interviews, and experimentation.
• Ability to work with geographically distributed team members, engineers, and developers.
• Excellent attention to detail and the ability to prioritize multiple projects in a fast-paced, changing environment.
• Self-direction, flexibility, and an eagerness to learn.
• Experience with Word to DITA conversion/cleanup is nice to have.
• Bachelor's degree in Journalism, English, Communications or related field.

Please submit your resume to our network at (apply to the Technical Writer DITA (Remote) .


Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $60/hr - $65/hr

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