Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, Client Implementations II

What does a successful Manager, Client Implementations II do?

As a Manager of Client Implementations II at Fiserv, you will play a crucial role in delivering quality implementation and consultation services to our valued clients. You will lead a dedicated team, ensuring successful project outcomes and maintaining efficient workflows while embodying the Fiserv commitment to innovation and excellence. Your efforts will directly contribute to Fiserv's mission to enable faster, more secure transactions that align with the way people live and work today.

What you will do:

• Manage and coordinate a team responsible for client implementations.
• Provide expert consultation to clients before, during, and after implementation/conversion.
• Communicate project status and potential issues to management, internal business units, and account executives for resolution.
• Identify and analyze client applications and workflows to ensure successful data conversion.
• Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
• Maintain and manage tools to optimize the implementation/conversion process.
• Participate in team meetings and collaborate with various management levels.
• Undertake administrative tasks related to client database records and activities.

What you will need to have:

• 6+ years of experience in implementing financial services products.
• 6+ years of experience in team management within a service delivery context.
• 6+ years of experience in data conversion and implementation processes.
• 6+ years of experience with client consultation and communication.
• Bachelor’s degree in a related field and/or equivalent military experience.

What would be great to have:

• 6+ years of experience in project management using Agile methodologies.
• 6+ years of experience in troubleshooting and resolving complex technical issues.
• Certification in PMP or similar project management credential.
• 6+ years of experience with financial industry software solutions.
• Advanced understanding of Fiserv products and services.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Holiday work, Full time, Contract work, For contractors, Local area, Immediate start, Monday to Friday,

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