IT Technician- Level II (MSP) job at Universal Connectivity West Hartford, CT, US

Job Description

Job Description: We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with a focus on delivering timely and effective solutions to our clients. Responsibilities:

Design, implement and support on-premise and cloud infrastructure
Provide support and troubleshooting to resolve technical issues for end users
Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
Support of virtual environments including VMware and Hyper-V
Support backup and disaster recovery solutions
Configure, install, and support various network devices and services, including VoIP, WAN and LAN connectivity, routers, firewalls, & security
Work with third-party carriers and vendors and other IT personnel for problem-resolution
Communicate effectively with customers on ticket progress, impending changes, or outages, etc.
Maintain strong client system documentation to include system reviews and recommendations
Maintain daily documentation by entering time, expenses, and all work as service tickets in support systems

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field preferred.
3+ years of experience in a technical support role, preferably in a Managed Service Provider environment.
Strong knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
Experience with server administration, including Windows Server, Linux, Active Directory, and Group Policy.
Familiarity with virtualization technologies such as VMware vSphere and Microsoft Hyper-V.
Experience with Cisco, Meraki, Datto, Kaseya, VMware, Office 365, and Mac OS (a plus).
AWS or Azure experience (a plus).
Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
Industry certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) preferred.

Benefits:

Competitive salary
Health, dental, disability, life and vision insurance
Retirement savings plan with company match
Paid Holidays
Paid time off
Training, certifications and career development opportunities
Career advancement opportunities

Job Tags

Full time, Work at office,

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