Scope of Position: Reporting to the Technical Resources Manager, responsibilities include providing technical call support for all of our customers, sales representatives, and OEM accounts. This position also interfaces daily with the customer service, engineering and product management departments. Essential Duties and Responsibilities: List what the person must do to perform the job to meet standards regarding equipment selection, installation and operation Investigates, verifies and makes recommendations for special applications, operation and performance of products Provides first contact and follow through to resolution for problem jobs Provides written reports for distribution to engineering and manufacturing Provides product quality testing, supported by reports to the appropriate departments Provides technical assistance and information on products and equipment by telephone, facsimile, E-mail, and standard mail correspondence in response to customer inquiries Travel to job sites as needed and helps our customers resolve issues varying in nature that may require hands-on work as required or requested by Manager Enters technical call logs into database to inform engineering and manufacturing of product issues Performs other similar or related duties as required Position Requirements: The Technical Service Representative must possess the minimum knowledge listed below: Associate's Degree or advanced technical schooling Minimum five years field experience, with emphasis on strong customer service Proficiency in computer software including Word, Excel, PowerPoint and Outlook Excellent verbal, written and analytical skills Willingness to travel periodically Ability to lift 60lbs intermittently, with repetitive bending, reaching and twisting
...Liberty Ready Mix is looking for service-focused drivers to join our concrete mixer truck fleet, whether youre wanting to use your existing driving experience or aspiring to join a company that will help you get certified. Were a locally-owned and family-oriented company...
About the job Work From Home Remote Data Entry Operator The Data Entry Operator enters data from images into the data capture system... ...will have previous I.T. Help Desk ticket experience or has worked online customer service for a technology company or busy online...
*****Treasury MBI Clearance required. ***** (*An active IRS Minimum Background Investigation MBI/ 58C Tier 2RS clearance required is required on Day 1 to start.*) TriTech Enterprise Systems, Inc. is activelyseeking IRS Business, Technical, Functional, QA, Performance...
...SUMMARY Mortenson is currently seeking an experienced Quality Manager with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible, resourceful, proactive, and efficient with a high level of professionalism and...
...Bentonville AR.**Want to help lead the way in redefining how we shop online? The Director of Site Merchandising for our Hardlines(Sporting Goods, Patio ; Garden, School ; Office Supplies) e Commerce business is a critical leader in shaping the customer site experience,...