Job Description

This is a remote position.

We are seeking a Remote Customer Service Associate to manage client interactions and ensure an exceptional customer experience. You will handle inquiries, resolve issues, and assist customers with orders via phone, email, and chat.

Responsibilities:

• Respond promptly to customer inquiries via email, chat, and phone
  

• Process orders, returns, and refunds in the system
  

• Provide accurate product and order information to customers
  

• Resolve complaints and escalate issues when necessary
  

• Document customer interactions and transactions in CRM
  

• Collaborate with internal teams to address customer needs
  

• Maintain a positive, professional tone in all communications
  

Requirements

• High school diploma or equivalent; some college preferred
  

• 1+ year of customer service experience (e-commerce or retail preferred)
  

• Excellent written and verbal communication skills
  

• Strong problem-solving and multitasking abilities
  

• Ability to work independently and meet deadlines
  

• Comfortable using CRM systems and online chat tools
  

Benefits

• 100% remote work
  

• Paid training and onboarding
  

• Medical, dental, and vision insurance
  

• Paid time off, holidays, and sick leave
  

• 401(k) with employer contribution
  

• Opportunities for advancement
  

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