Job Description

Job Position: Communications Agent
Location :Toledo, OH
Salary : $57,000 - $62,000 per year
Job Type : Full-time
About Us
At Pattern Promotions, we pride ourselves on delivering creative marketing solutions that help brands shine. With a team dedicated to innovation and customer satisfaction, we work with some of the most recognizable names in the industry. Our mission is to foster relationships and create meaningful interactions, helping brands stand out in a competitive market.
Job Description
We are seeking a dedicated and dynamic Communications Agent to join our growing team. In this role, you will be the first point of contact for our clients, delivering exceptional service while addressing inquiries and providing vital information about our products and services. Your primary responsibility will be to facilitate effective communication between our company and our clients, ensuring that all their needs are met promptly and professionally.
Responsibilities
Serve as the primary point of contact for client communications via phone, email, and chat.
Respond promptly to customer inquiries and provide accurate information regarding products and services.
Maintain and update client records in our database to ensure effective communication and service delivery.
Identify and escalate complex issues to the appropriate departments for resolution.
Provide feedback to management regarding customer needs and challenges to improve operational efficiency.
Assist in the development and implementation of communication strategies to further enhance client engagement.
Skills
Bachelor's degree in Communications, Business, or a related field preferred.
Proven experience in customer service or communications roles.
Excellent verbal and written communication skills with a strong command of the English language.
Ability to operate in a fast-paced environment while maintaining poise and professionalism.
Strong problem-solving skills with a keen attention to detail.
Familiarity with customer relationship management (CRM) systems and call center technologies is a plus.
Benefits
Competitive salary with opportunities for growth.
Comprehensive health, dental, and vision insurance.
Paid time off and holiday schedule.
Employee development programs and training sessions.
Supportive and dynamic team culture.
If you're ready to bring your skills to a company that values creativity and customer dedication, we encourage you to apply today.

Job Tags

Full time,

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