Job Description

Starting pay rate: $17 / hour  - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront  Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

As a Call Center Supervisor, you will:

• Notify telephone company of switchboard operational difficulties reported by operators.
• Maintain record of incoming and outgoing long distance and tie line calls, noting duration and time of calls.
• Compile a phone directory, arrange for distribution to designated personnel and keep record of directories distributed.
• Assign switchboard positions.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Issue written and oral instructions.
• Assign duties and examine work for exactness, neatness, and compliance to policies and procedures.
• Study and standardize procedures to improve efficiency of subordinates.
• Maintain harmony among workers and resolves grievances.
• Prepare composite reports from individual reports of subordinates.
• Adjust errors and manage complaints.
• Train new team members and keep attendance records.
• Ensure faxes and mail is distributed and handled correctly.
• Conduct a daily audit and trace any questionable phone problems.

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• 1 year previous supervisory experience in call-center environment required.
• Must be able to work second shift, weekends and holidays.
• Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
• Excellent customer service skills to ensure every guest is welcomed and assisted.
• Strong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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