Job Description

Description Our client, a customer-centric organization known for delivering exceptional support, is seeking a motivated Call Center Representative to join their team. The Call Center Representative will interact directly with customers to address inquiries, resolve issues, and ensure a seamless experience. This role starts with hands-on, on-site training for the first three months to ensure a thorough understanding of processes and systems, followed by a hybrid work schedule. Key Responsibilities: + Handle inbound and outbound calls, emails, and chat inquiries with professionalism and efficiency while maintaining a high level of customer satisfaction. + Troubleshoot customer concerns and provide solutions in a timely manner, escalating complex issues when necessary. + Complete on-site training during the first three months to become proficient in company policies, procedures, and customer support systems. Transition to a hybrid work schedule upon successful completion of the training period. + Develop and maintain a deep understanding of the company's products and services to provide accurate information to customers. + Accurately input customer data and document interactions in the CRM system. + Ensure adherence to company standards, processes, and industry regulations. + Work closely with supervisors and colleagues to meet departmental goals and improve the customer experience. + Achieve and maintain defined benchmarks for customer satisfaction, response times, and call volumes. Work Schedule: + The first three months will be on-site at the company's office for hands-on training. + Post-training, transition to a hybrid schedule, allowing remote work while maintaining in-office presence as needed. Requirements + High school diploma required; associate degree or higher preferred. + 1-3 years of experience in customer service, ideally in a call center environment + Strong communication skills, both verbal and written. + Proficiency in CRM software and data entry platforms + Excellent problem-solving skills and a customer-first mindset. + Ability to manage multiple tasks and maintain composure in a fast-paced setting. + Detail-oriented with strong organizational skills. + Bilingual abilities are a plus and preferred. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Remote job,

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