Job Description

Patient Services Representative (Call Center) – General and Specialty Cardiology  

Cardiac Study Center/ Pulse Heart Institute, Spokane, WA

The Company 

Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse, and has provided outpatient cardiology services in the Puget Sound Region for over 50 years. CSC partnered with MultiCare Health System to create Pulse Heart Institute in 2016 to work toward improving the health of cardiac patients. 

Pulse offers a variety of career opportunities throughout our clinic locations. If you're interested, we may have positions open in our other sub-specialties (Heart Failure, Vascular, Electrophysiology & Device, or Nuclear Imaging) 

Environment and Shift details :  

This role is full-time, 40 hours/ week, 8-hour Monday – Friday—closed weekends and holidays.  

Location: 801 W 5th Ave, Spokane, WA 99204

Patient Services Representative (Call Center) Qualifications : 

• 2 Years of Customer Service experience. 

• 1 year of healthcare experience (preferred, not required) 

Patient Services Representative (Call Center) Position Summary 

In this transformative period at Cardiac Study Center/Pulse Heart Institute, our Patient Services Representative (Call Center) Schedulers are integral to our journey towards excellence in cardiology. They are crucial in introducing compassionate patient care, efficient operations, and meaningful patient interactions within our outpatient cardiology settings. 

This role facilitates strong communication between providers and patients, fostering cohesion and collaboration in the clinic. Additionally, Patient Services Representative (Call Center) provides the opportunity to promote their professional growth through strong peer connections and open communication, setting the stage for an enriching career in cardiology. 

Patient Services Representative (Call Center) Responsibilities 

• Efficiently route patient calls. 

• Maintain a well-organized schedule per provider preference.

• Assist patients with any questions they may have. 

• Adhere to HIPAA and OSHA standards at all times.

• Assist with Coordinating communication between patients and other departments.

• Work in other locations as needed for coverage

Cardiac Study Center/ Pulse Heart Institute – Your new work home 

Joining our cardiology outpatient clinic means becoming part of a team where compassion, integrity, and a commitment to sustainability guide our every action. Here, you'll find a community deeply rooted in empathy and respect, where every member of our nursing staff, from registered nurses to medical assistants, is valued for their unique contributions.  

Our environment fosters a profound sense of belonging and support, which is crucial in the high-stakes world of cardiac care. With integrity at the core of our practice, we ensure that our patients' ethical considerations and well-being govern every decision we make. Additionally, our dedication to sustainable healthcare practices reflects our responsibility towards our patients and the broader environment, emphasizing the importance of long-term wellness and care. At our clinic, you're not just joining a workforce; you're aligning with a family committed to excellence in cardiac health, making a meaningful difference in the lives of the communities we serve. 

Pay and Benefit Expectations 

Cardiac Study Center/ Pulse Heart Institute provides a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As various pay transparency laws require, CSC/ PHI shares a competitive compensation range for candidates hired into each position. The starting pay for this position is $19.39 and the pay scale is $19.39- $35.12USD . However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.  

Requisition ID: 47040

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