Employment Type: Full-Time
Schedule: 12:00 MN – 9:00 AM EST
Industry: Property Management
Overview:
We are looking for a highly organized and bilingual (French & English) Customer Support Representative to assist a client in the property management industry. This role is responsible for providing after-hours support to guests, coordinating with internal teams, and ensuring a smooth guest experience from booking to check-in.
Key Responsibilities:
1\. Guest Communication
* Respond promptly and professionally to after-hours guest inquiries via live chat, SMS, email, and phone.
* Address booking concerns, urgent issues, and special requests with empathy and accuracy.
2\. Coordination
* Dispatch maintenance and housekeeping teams for urgent matters (e.g., lockouts, emergency repairs).
* Follow up to ensure all issues are resolved in a timely manner.
3\. Reservation Support
* Process guest payments and verify identification or other required details.
* Manage check-in workflows and ensure all pre-arrival steps are completed.
Tools and Software You'll Use:
* Microsoft Excel – For maintaining trackers and logs.
* Cloudbeds – Reservation and booking management.
* Ikea – Guest journey and experience management.
* MaintainX – Maintenance ticketing and dispatch system.
Language & Communication Requirements:
* Reading/Comprehension: Able to understand complex guest concerns and internal procedures.
* Written: Must write clear, professional responses for email and chat support.
* Speaking: Fluent in English and French with a neutral accent; confident phone presence for handling coordination tasks.
Qualifications:
* Proven customer support experience, ideally in hospitality or property management.
* Proficiency in French and English (spoken and written).
* Strong multitasking and problem-solving skills.
...knowledge and skills obtained through education and experience, to assist in analyzing portfolio analytics, asset allocation and investment holdings with advisor managed portfolios and make appropriate recommendations when warranted. Consult with financial advisors to...
...Job Title: Senior Mortgage Underwriter Location: St. Petersburg, FL # of Positions: 1 Start: 08/04/2025 End: 02/06/2026 Pay Rate: $45-$47/Hr on W2. Working Model: Remote opportunity Description: Essential Duties and Responsibilities...
...The General Store - Immediate Sporting Goods Clerk Needed Are you passionate about outdoor adventures and helping customers find the perfect gear for their next journey? Do you thrive in a dynamic and customer-focused environment? The General Store, a locally owned...
Overview We are seeking a OR Circulating Registered Nurse ( RN) , internally referred to as our Operating Room Circulating R N . You will be a part of a close-knit, highly collaborative operating room team that assists with Orthopedics, Podiatry, Gastroenterology...
...the American Registry of Diagnostic Medical Sonographers (ARDMS-OB-GYN) with current Nuchal Translucency (NT) credential. License,... ...am and 9:00 pm. COMPANY: KAISERTITLE: OB/GYN Diagnostic Imaging Tech - Part Time, 20 Hours - FontanaLOCATION: Fontana, CaliforniaREQNUMBER...