Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Corporate Security team within the Corporate Affairs Divisions. This role is responsible for performing a wide variety of duties within the badge office, including producing ID’s and providing physical access for team members and contractors.

What you'll do

• Processes ID badges for team members worldwide as well as local contractors
• Providesphysical access to our buildings based on the approved level of access
• Interacts face to face with our customers
• Handles a steady volume of phone calls and requests with a variety of departments
• Document accurate information in a timely manner
• Monitors and responds to email from several centralized email accounts
• Prepares and ships daily ID badge requests and renewals

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED equivalency

 

Preferred Qualifications- Education & Prior Job Experience

• Previous Customer Service Experience

Skills, Licenses & Certifications

• Ability to work independently and also collaboratively with other team members
• Ability to use a computer and prior experience with Microsoft Office Suite
• Ability to work under pressure, handle a multitude of tasks, and focus close attention to detail
• Ability to type 40 to 50 WPM as this position requires timely and accurate information
• Ability to work extra hours to meet operational needs
• Ability to provide strong customer service
• Ability to protect the integrity of confidential information

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

For contractors, Local area, Remote job, Worldwide, Flexible hours,

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